Short hospitality training courses From restaurants to hotels, our hospitality courses help employees develop skills in lessons related to care and back of the house, cleaning, valet parking, tourism, alcohol and beverages, kitchen safety and more. Tom begins by explaining that training is more than just an introduction to the company. Training is the process of providing guidance and education to increase the skills and capacity of staff members. Tom looks around the room and suggests that everyone would agree that the main goal of the hospitality industry is to provide excellent customer service.
Companies that specialize in hospitality want their guests to have a fantastic experience. He goes on to say that training and teaching the skills needed for each position in the industry are important to ensure that employees provide excellent customer service. Hospitality training is designed for employees who work in any field of the hospitality industry. The fields include hotels, restaurants, travel and tourism establishments, bars and many more.
It is especially vital that new employees are equipped with sufficient knowledge of standard techniques to provide excellent customer service, as well as that they have the necessary skills to deal with different situations. It's also equally important that current employees are informed about hospitality guidelines and best practices. Room attendants, the concierge, travel staff, restaurant waiters and other employees in the hospitality industry, whether they hold a management position or not, can benefit from hospitality training. Hospitality training varies, but always focuses on customer service for specific roles in the hospitality industry.
Examples include the waiter, the front desk staff at a hotel, and the hostess. Because the hospitality industry is large and varied, the training required for individual functions is also different. You can choose to pursue formal training at a university or vocational program, or you can purchase a position and receive on-the-job training. Some large employers offer hospitality training programs and certifications to their employees.
No matter where you train, the goal is always good customer service. A comprehensive orientation will make your training in the hotel sector start on the right foot. New team members must have access to an employee handbook during orientation. Make the manual comprehensive and include instructions for each role, so that employees can cross-train or take on another role if someone is out.
When team members can easily access the employee handbook, they're more likely to comply with company guidelines. Technology is an important part of the hospitality industry, and it's what makes operations efficient when employees know how to use it effectively by making technology training part of the onboarding process. When employees know how to use hotel technology correctly, they can perform more efficiently. Don't put new staff on the front line without first following the most experienced employees.
Reading about how being a waiter or front desk manager is different from experiencing it. Monitoring allows new employees to see how their training in the hospitality industry is put into practice in a low-pressure situation. Create follow-up requirements based on the complexity of the skills to be mastered and on employee experience. For example, a novice housewife may need to follow a veteran housekeeper for 20 hours, while an experienced housekeeper may only need five hours of follow-up to master hotel processes.
Create evaluations at the end of each follow-up program so that new employees can show what they've learned. If they haven't yet mastered all the skills needed to complete the job, they'll need to spend more time following an experienced staff member. Create a professional development budget and let staff use it for courses and conferences that hone their skills. You can also give staff access to an online database with the best Typsy hotel training courses so that they can acquire new knowledge anytime, anywhere.
For example, a waiter could use online courses to learn management skills that can help you apply for a promotion. Divided into 4 micro-lessons, the course allows you to learn about the importance of teamwork in hospitality, what teamwork looks like in practice, effective communication with your team and communication in noisy environments. In the hospitality industry, this is particularly important because the main objective is to provide excellent customer service. As professionals in the hospitality field, a large part of their job is to communicate with different types of customers every day.
EdApp provides you with a practical guide to teamwork with its training course for employees on teamwork in the hospitality industry. This means that organizations in the hospitality industry want all their guests to have a fantastic experience. Whether interacting with customers, dealing with them, or managing their complaints, hospitality staff need the skills needed to meet these requirements. Today, most companies rely on online training software to implement training in the hotel industry.
Tom goes on to tell managers that training in the hospitality industry is important for several reasons. If you're curious to try hospitality programs with Typsy's free plan, keep in mind that there will be ads in every video lesson. Designed by experts from the Cornell University School of Hospitality Management, this certification program will provide you with virtually everything you need to know to successfully manage your hotel business. .