Basically, hospitality managers are responsible for the daily operations of a restaurant or hotel, including overseeing staff, ensuring that facilities are properly maintained, taking steps to ensure customer satisfaction, and overseeing the maintenance of administrative records and financiers.
Hotel managementis a career path that is normally included in the hotel, resort and accommodation industry. Professionals in this field create and manage many aspects of the guest experience. They also tend to manage teams that include front desk, cleaning and sales staff.
Great hospitality managers care about how much their customers enjoy their experience and are looking for new ways to improve every aspect of a visit whenever possible. Hotel management involves overseeing the administrative tasks of a hotel or resort. Your goal as a hospitality manager is to ensure that your hotel is warm and welcoming and that it makes guests feel at home. Hotel management is an aspect of tourism management that offers diverse opportunities for recent graduates.
Hotel management is an umbrella term for many industries, such as food and beverage services, hotels, casinos, travel and tourism. You can also choose to work in one of the companies mentioned above, but in an area other than hotel management, such as human resource management, marketing or finance. Find information on employers in the business, consulting and management, hospitality and event management, leisure, sports and tourism sectors, and other labor sectors. However, the hotel management curriculum is designed for the hospitality industry, which personifies customer service.
Customer service skills, in particular, are crucial because these managers are often asked to deal with angry or dissatisfied customers. Departments under the direction of a hospitality manager can range from maintenance and cleaning to spa services, concierge, reception and many more. Here are some ways to impress hiring managers at a hotel management job interview or to excel in your current position in the long term. Whether you're just starting out in the hospitality industry, looking for a career change, or just want to learn more, now is a good time to develop what you know.
For example, hotel managers can choose from several professional certifications from the American Hotel & Lodging Educational Institute; however, there are specific experience and knowledge requirements that must be met before an individual can obtain certification through the AHLEI. Since hotel management is such a broad term, it's good to know some of the types of jobs you would be qualified for before pursuing higher education. It's up to the hospitality manager to determine how much the property can afford, how they can compensate the customer, and how the people who directly file these complaints should resolve them. This is why earning a degree in hospitality management is a stepping stone to a successful career in the industry.
If you're interested in starting your career in hospitality management, the BU School of Hospitality Management (SHA) offers useful career resources to help students find their career path. The hospitality industry offers good prospects for early responsibility, so if you demonstrate a willingness and ability to learn, you can gain experience supervising and training new staff early in your career. The main types of properties that hospitality managers typically work on include hotels, motels, resorts, and condominiums. .