Cornell University Online Hotel Management Certificate · 2. Online Hospitality Program — Michigan State University · 3.Oh, and did we mention that they have more than 100,000 students in more than 120 different countries?. Why we're 100% in favor of the smallest: Providing guests with excellent customer service is in demand in hotel management. Since the hotel industry is highly competitive, the advantage of a hotel among its competitors is the quality of service to its customers.
Fortunately, with EdApp's Guest Service in Hospitality and Tourism course, you'll learn the skills needed in guest service and what to do in different customer service situations. There are 3 lessons in this course that will help your employees refresh themselves and remind them what to do when dealing with customers. The lessons are concise and informative and a certificate is available at the end of the course. Daily operations in different industries have been disrupted due to COVID-19, especially in the hospitality industry.
Since the pandemic began, security protocols have been stricter when it comes to hotel management. EdApp's COVID-19 hotel safety course is a good starting point for learning more about safety measures in the midst of a pandemic, from cleaning to guest services. There are 5 lessons you can take at your own pace, and since EdApp promotes microlearning, it's easier for students to absorb information with its bite-sized interactive lessons. Certificates are also awarded upon completion of the course.
Great guest experiences are the result of the collective effort of hotel staff and should always be the goal of hotel management. It's also an important factor to consider, since it's what keeps a customer coming back. Comments are taken seriously, as they are a measure of a hotel's performance and determine if its services are good enough for guests to have an enjoyable experience. EdApp has a guest experiences course that can help guide your employees to always maintain good practices.
There are 3 lessons on what constitutes good service and some tips to enrich your guests' stay. Like all EdApp courses, there is a certificate of completion after the course is finished.
Hotel Management Operations fromSkillshare is a comprehensive course on hotel operations and covers the different functions, theories and real-world applications of hotel management. From the basics of hospitality to a more advanced management level, this course can guide you through everything you need to know to get started.
With a duration of 1 hour and 7 minutes, the 9 lessons are taught in video format and can be taken at your own pace. The hotel marketing strategies course will give you an idea of how occupancy can increase, quality service, repeat customers and feedback on good experiences. There are 4 modules in this course that can be completed in 5 hours. An article is also provided, along with 36 downloadable resources.
Finally, a certificate of completion is provided after taking the course. Part of your hotel's management responsibilities include handling food service and complying with food safety regulations. If the food served to guests causes an allergic reaction or a health emergency, the hotel may be held responsible for the damage. Alison's revised course on hospitality management: health and safety in food service will allow her employees to better understand the basic principles and practices of food safety.
Related topics, such as kitchen safety and design, are also covered, making it a good course for your employees to gain knowledge about health and safety in food service. There are 4 modules, with 13 topics that can be completed in 1 hour and a half to 3 hours. The Understand Rooms Division Profit & Loss course is for those who want to learn to read financial statements of 26% profit losses and other financial statements, even without knowledge or experience in accounting. Since hotels are companies that need to generate revenue to stay afloat, this course is an excellent resource that can help you improve your financial knowledge.
With a total of 7 sections, this video course can be completed in 3 hours. Articles, downloadable resources and assignments are also included in the full package and a certificate of completion is issued at the end of the course. Available at Typsy, the Introduction to Hotel Management program is designed to equip new managers for hospitality positions in the hospitality business with the knowledge and skills they need to meet the challenges that come with their role. The entire course is divided into 10 video lessons taught by Mike Ganino, a restaurant consultant with experience in the field.
In this course, she shares tips and techniques to help new managers adapt to their new leadership roles in the hospitality industry. By the end of this online hotel management course, your employees will learn to delegate tasks to their team, deal with difficult customers, and meet guest service standards. While there's a free plan on Typsy, each lesson includes ads. Available in universal class, Hotel Management 101 provides its employees with the basic knowledge to effectively manage various functions in a hotel or resort.
This online hotel management course begins with an overview of the hospitality industry. In addition, it analyzes the essential duties and skills of a hotel manager. It also includes lessons on aspects of managing hotel reservations, various modes of payment in hotels and managing guest services. He earned his degree in Restaurant, Hotel and Institutional Management from Purdue University and is also a trained chef with a degree in Culinary Arts at the Culinary Institute of America in Hyde Park, New York.
Dean Walsh serves on the boards of directors of the American Hotel and Lodging Association, and is part of the DE&I committee of the Yonsei University Education Foundation and Business School. Develop your credibility and learn to manage a first-class operation based on best practices and essential industry skills. The Cornell hotel management certificate course is an excellent option for current and future hospitality managers who are unable to travel for certification. Carvell has worked for professional money managers in the area of applied stock market strategy and served as a consultant to the Presidential Commission on the 1987 stock market crash.
Taking a course is recommended to learn more about the different functions needed to manage a hotel, as each has an important role to play in ensuring a good guest experience. In this course, you'll explore several revenue management, pricing, and Internet marketing strategies and tactics that can enable you to maximize your company's revenues. She began her career at Marriott International, where she worked as a cleaning manager and then as director of services in the full-service hospitality division. Kimes has served as a consultant at many hotel companies around the world, including Chevy's Fresh Mex, Walt Disney World Resorts, Fairmont Hotels and Resorts, Starwood Asia-Pacific and Troon Golf.
While teamwork is one of the minimum priorities in employee training in hotels, it is an essential aspect of employee development that will help all departments provide quality service to guests. Stanley teaches courses on specific elements within the field of food and beverage operations, including “Introduction to Wine”, “Catering and Special Events” and “Beverage Management”. Guide to concierge and oversight functions, aspects of booking accommodation, guest accounting practices, guest services management. She became room manager at The Statler Hotel in Cornell in 1992 and joined the faculty of The Hotel School in 1995, where she teaches courses in hotel and casino operations.